As I am sure you may have already seen, unfortunately The Tollgate Practice has been placed in Special Measures by the Care Quality Commission.
We wanted to reassure our patients that we are working hard to address the areas highlighted within the report and provide a great service to our patients. We have made a number of changes to our Practice over the last few months, including evening, weekend and Saturday morning appointments, online bookable appointments and our doors are now fully open for face to face consultations with our GPs and clinical staff. Dr Abeysundara has appointed a new Partner to assist with the running of the Practice as well as a new Practice Manager and Deputy Practice Manager to oversee this service.
Please be assured that we will take this result with the seriousness it deserves and will work with the Care Quality Commission, North East Essex Clinical Commissioning Group and you, our patients, to ensure we provide a more acceptable level of service for the future.
This has been a very difficult time for our staff and we would appreciate your support to help us to take the steps needed to rectify the situation.
Thank you for your understanding.
The Tollgate Practice Team